Complete ServiceNow implementations from real enterprise experience — covering the full platform from Admin to Agentic AI.
| Module | What Is Covered |
|---|---|
| Admin | Instance config, users, roles, groups, ACLs, update sets, branding |
| Developer | Business rules, client scripts, script includes, REST APIs, Flow Designer |
| ITSM | Incident, Problem, Change, Request, Knowledge management |
| ITOM | Discovery, Service Mapping, Event Management, Orchestration |
| CSM | Customer cases, portals, SLAs, entitlements, communities |
| HR | Onboarding, offboarding, HR cases, employee journey accelerators |
| CMDB | CI classes, relationships, health scoring, data governance |
| Agentic AI | MCP server integrations, AI agents, NLU flows, automation pipelines |
servicenow-portfolio/
├── 01-admin/
├── 02-developer/
├── 03-itsm/
├── 04-itom/
├── 05-csm/
├── 06-hr/
├── 07-cmdb/
├── 08-agentic-ai/
└── README.md
Building MCP (Model Context Protocol) servers that connect AI agents directly to ServiceNow — enabling natural language to ServiceNow actions, autonomous incident handling and intelligent automation beyond traditional workflows.
ServiceNow developers, admins, architects and anyone exploring AI-powered enterprise automation.
Free educational resource — real enterprise experience. Star ⭐ if useful!