Filter out problematic ticket_chat_event records

[fivetran-jamie]

PR Overview

Package version introduced in this PR:
v0.18.1

This PR addresses the following Issue/Feature(s):

GA-979454

Summary of changes:

Excludes records from ticket_chat_event in which the actor_id is __trigger or __system to successfully parse out and cast actor_id as an integer for downstream user_id-based joins. These message events are also not pertinent to downstream ticket comment metrics.

Submission Checklist

• Alignment meeting with the reviewer (if needed)
  • Timeline and validation requirements discussed
• Provide validation details:
  • Validation Steps:

Ran validation tests from transform package pointing to this

• Testing Instructions: Confirm the change addresses the issue(s)

Adjusted seed data to include problematic actor_id values (__trigger and __system). When I run prod code on this seed, I get the following error

With my updates, I see a successful run (will share screenshots in Height). I also ran on customer's WH and saw the same behavior.

• Focus Areas: Complex logic or queries that need extra attention

Changelog

• Draft changelog for PR
• Final changelog for release review

[fivetran-joemarkiewicz]

LGTM

[fivetran-catfritz]

lgtm!